Politique d’expédition

Shipping

Processing

Orders placed before 2 PM EST on a business day are processed and shipped the same day. Orders placed after that, or on weekends and national holidays, ship the next business day.

Most of our pieces are on hand and ready to ship, so processing time is minimal. If an item is made to order or on pre-order, the production timeline is stated on the product page before you buy.

Tracking

You will receive a tracking number by email or text the moment your label is created. Tracking updates begin once the carrier scans the package into their system, which can take up to 24 hours after you receive the number.

Delivery

Most domestic orders arrive within 2-3 business days depending on your location and the method selected at checkout. We ship with USPS, UPS and FedEx.

Please double-check your shipping address at checkout - street number, apartment or unit number, abbreviations and ZIP code. Most delivery problems start with a small error in the address.

Lost, stolen or misdelivered packages

If tracking shows delivered and the package is not there, check with neighbours and anyone else at the address first, then contact us. We will pull the carrier's delivery scan and photo and help you file a claim.

We are not responsible for packages delivered to an incorrect address supplied by the customer. Outside of that, if a package is confirmed lost or damaged in transit, contact us and we will make it right.

International

International orders ship with DHL Express where available. Duties, taxes and customs fees are the responsibility of the recipient and are not included at checkout.

Questions

The Visions Collection
info@visionscollections.com
313-515-8015