Politique de remboursement
Returns & Exchanges
We want you in the right piece, in the right size. If something isn't right, here is how it works.
The window
You have 30 days from the day your order is delivered to start a return or exchange.
What we can take back
- Unworn and unwashed
- Original tags still attached
- In the condition it arrived in
What we cannot take back
- Custom or personalized pieces
- Items marked Final Sale at the time of purchase
- Anything worn, washed, altered, or returned without tags
How to start one
Email info@visionscollections.com with your order number and what you would like to do. We respond within 24 hours. We will send you return instructions - please do not ship anything back before you hear from us.
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or we sent the wrong thing. In those cases we cover it.
How we resolve it
You choose:
- Store credit - issued for the full purchase price plus an extra $10, as a thank you for staying with us. This is the fastest option.
- Exchange - for a different size or colorway, subject to availability.
- Refund - back to your original payment method. Processed within 5 business days of us receiving the item; your bank may take a few days longer to show it.
If something arrived damaged or defective
Send us a photo and we will replace it. You will not need to ship the damaged piece back to us. We would rather fix it fast than make you do paperwork.
Sizing
Most of our pieces are cut oversized on purpose. Fit notes are on every product page. If you are between sizes, email us and a real person will tell you what to get.
Questions
The Visions Collection
info@visionscollections.com
313-515-8015